![]() If you can't spot any errors, contact the recipient by other means to find out what the email address should be. Double check the email address for typos, mistakes etc.Something must be wrong with the email address. Received: from (unknown )īy .com (SMTP Server) with ESMTPS id 268C6280271 Received: from .com (localhost.localdomain )īy .com (SMTP Server) with ESMTP id 35E2828028A ![]() The following organization rejected your message: .ĭiagnostic information for administrators: If the problem continues, please contact your helpdesk. Subject: Undeliverable: Renewal of domainĭelivery has failed to these recipients or problem occurred during the delivery of this message to this e-mail address. Please contact your Internet service provider since part of their network is on our block list. ![]() Here are some examples, with the key points highlighted and suggested action points. ![]() Sometimes the scariest thing about email errors is what the errors look like when they turn up in your inbox. You’re entering the ‘from’ address but using your Internet Service Provider’s mail server instead of Yahoo’s. Usually this means you’re trying to send from an email address that isn’t allowed on the mail server you’re trying to use. “Sender Address rejected: Relay access denied” - This time the problem isn’t where you’re sending the message to, but where from. You’ll need to contact whoever manages your mail server (who hosts your email) about this. Your mail server could have gotten a bad reputation. The recipient’s mail server thinks your spam (or worse!). “Permission denied” or similar: Recipient’s mail server thinks you’re evil and refuses to accept anything from your mail server. In these instances you may wish to contact your intended recipient by other means whilst you work to get the issues resolved: However sometimes there are tougher issues at play. Tell your recipient to clear out their mailbox, or send to a different mailbox. Mailbox is full / Storage exceeded - Your recipient’s mailbox needs emptying or upgraded storage! Reduce the attachment size, or use a file sharing service like Dropbox insteadįind out what email address you should be sending to instead For example:Īn attachment too large for your recipient’s mail server to handle Often a message fails to get delivered due to something you can easily fix or work around. Check out the Case Studies below as some examples where I’ve highlighted the error descriptions, and provided solutions. This needs a careful eye – avoid skim reading – as it’s easy to miss a key mention of the actual error. The message usually looks like plain text that’s been spat out by a computer, though if you look closer you’ll see there’s a lot of English in there and often, the solution! This is usually the ‘bounceback’ email you receive, with Subject: Failure to Deliver or similar. Your mail server will know it failed, and should notify you. If a message fails, that connection or transfer has failed for some reason. When you send an email, it involves your mail server locating the intended recipient’s mailbox on their mail server and transferring the message. ![]() If it looks tricky, you may want to contact the recipient by other means to find out if they received the email and let them know you’re getting an error.Ī more detailed look Step 1: Analysing the gobbledygook. Step 3: Action – do what you can to overcome the issue(s). Step 2: Decide whether you can correct the issue now or not. Step 1: Keep calm and try to read the gobbledygook. Here are some basic tips and examples to help you ‘debug’ such issues. This can be especially disheartening following a marketing campaign email newsletter. ![]()
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